Friday, 29 Mar 2024
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Call Transferring & Call Forwarding – GoToConnect

One of GoTo’s most popular phone services is call forwarding. It lets you forward customer calls from your landline or cell phone to the appropriate person without losing the caller in the process. Instead of sending the customer back to the main menu on your phone system, which makes them do more of the work, call forwarding helps get that customer where they need to go quickly. They don’t have to deal with a dial tone or unanswered call.

Plus, failback settings provide automatic call forwarding in the event of an emergency. If your internet service goes down, calls to your extension will automatically be sent to the specified failback phone number, such as your personal mobile phone, a designated landline, or another employee.

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