K. Maria Jeanne K.

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Make sure you read how it works!

I had misunderstood how Nuuly works, and had only sent back 3 of my items. I assumed you could keep a few and rent new items so long as you kept your subscription going. Well you can’t. You can only keep all 6 items, or send back all 6 and get an entirely new set of 6 items. You can’t keep a few, exchange a few, etc. If you decide to keep any items then they charge you as they assume you are purchasing the items. It is however at a discounted price.

I did not want to purchase, I simply did not understand how the service worked (definitely my fault for not reading their service description in detail). Luckily they were super quick to respond and helped me to correct that within 24 hours. I did have to send the other 3 items back and pay for shipping, but they were lenient and understanding and I did not have to pay for the items!

I have only done one subscription thus far, but I would highly recommend this company! Of the 6 items I rented, 3 of them were brand new with tags attached and the other 3 were lightly used. It’s a fun way to try new items, especially items that you wouldn’t purchase otherwise. I’m going on my second subscription and just rented 8 items for a big trip I’m doing. Loving the styles, the variety and how many items you can get! Perfect for fashion lovers like myself!